Contacting us

Need help? Learn how to reach our support team via Chat or Email. This guide provides our contact details and tips for getting a fast resolution to your technical questions.

We are committed to helping you succeed on the Accommodation Platform. If you cannot find the answer you need in our Help Center, our support team is ready to assist you.

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For the fastest resolution, please include screenshots and the name of the Accommodation Listing you are working on when you contact us.

How to reach support

There are two ways to contact our team directly:

  1. The Support Widget (Fastest Way) The quickest way to get help is through our in-app support widget. You can use this to ask questions or alert our technical team to issues.

    • Click the Chat icon in the bottom corner of your screen.

    • Select Send a message for general questions.

    • Select Report an issue if something is not working correctly.

  2. Email Support You can also contact us via email for detailed inquiries.

Our team reviews every request and will get back to you as soon as possible to ensure your property remains visible to Tour Operators and Agents.

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